Shipping policy

Delivery Time

Most orders are delivered within 3–5 business days after processing. Delivery times may vary slightly during high-demand periods, severe weather conditions, or carrier delays.

Shipping Origin

To ensure fast delivery and consistent inventory availability, orders may ship from our center in the United States or from Colombia, depending on product availability. Regardless of the shipping origin, our standard delivery window remains 3–5 business days.

Shipping Fees

Shipping costs are calculated automatically at checkout and displayed before completing your purchase.

*No Additional Fees Upon Delivery*

You will not be charged any additional fees upon delivery.Any applicable import duties, taxes, or customs-related charges are covered. You will never be asked to pay extra when receiving your order.

Order Processing

Orders are processed Monday through Friday (excluding holidays). Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking Information

Tracking updates may take 24–48 hours to appear after your order has been dispatched. If you have questions regarding your shipment, please contact us at: support@planteralab.com

Delivery Issues

If your tracking status shows “Delivered” but you have not received your package, please:

• Check with household members or building management (if applicable)

• Verify that the shipping address in your order confirmation is correct

• Contact the carrier using your tracking number

If you still need assistance, please email us and our team will gladly help.

Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delivery delays or issues caused by incorrect or incomplete addresses provided by the customer.